Returns & Exchange

At She Flows we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. Please review our returns policy below:

1. Eligibility for Returns:

  • We accept returns within 7 days of your purchase, provided the item is unused, in the same condition you received it, and in its original packaging.

2. Initiate a Return:

  • To initiate a return, please contact our customer support team via with your order number and a brief explanation of the reason for the return. We will provide you with further instructions.

3. Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., you received the wrong item). Please ensure that the returned item is well-packaged to avoid damage during transit.

4. Refund or Exchange:

  • Once we receive your returned item and inspect it, we will process your refund or exchange. If you opt for a refund, it will be credited to your original method of payment. If you prefer an exchange, we will ship the replacement item to you.

5. Restocking Fee:

  • In some cases, a restocking fee may apply, especially if the returned item is not in its original condition, is damaged, or missing parts.

6. Non-Returnable Items:

  • Some items, such as perishable goods, personalized items, and digital downloads, may not be eligible for returns. Please check the product description before making a purchase.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund.

8. Timeframe for Refunds:

  • Refunds may take 5-10 business days to process after we receive your returned item.

9. Contact Us:

  • If you have any questions or concerns about our returns policy, don't hesitate to reach out to our customer support team.

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with us!